I have no desire to shout at people, but apparently I have done this twice in the past few weeks. This may not sound at all strange to you but for me it is ‘out of character’. It appears I may have to be recast as ‘Ms Angry’ if this disturbing trend (do two instances make a trend?) continues.
The first time was when I politely asked a man to stop putting leaflets through my door, on my car and all the cars in my street – he smiled, then ignored me and carried on regardless. I repeated my request, this was also ignored. Then I called the number on one of the leaflets and registered my concern at this behaviour and this is when I was told that I raised my voice for the first time. Both people I talked to seemed to think that I had not right to object to their intrusion into my personal space. They were wrong in my opinion, and I told them so.
The next occurrence was when I attempted to return a faulty item to Curry’s electrical store and the customer service representative was just plain rude and dismissive of everything that I had to say. He was not just surly to me this behaviour was also shared with his colleagues – so I don’t feel as if I was singled out for special treatment. However, I chose not to accept it and told him so. He laughed at me.
I did not join him in laughter. Instead I told him that just ignoring me and walking up and down the store with my information was not acceptable. From my initial contact with him I knew there was a possibility of trouble. He literally elbowed his colleague out of the way, then took my receipt and guarantee and walked off. First he spoke to a colleague nearby, then he walked past me – ignored me – and wandered off around the store leaving me with no idea of what he was doing or how long I would have to wait. I did waited patiently but after many other customers had arrived, been dealt with and left I was still waiting.
Then he sauntered back and said that he couldn’t do anything about the faulty item. He smirked as he said it and pushed the receipt across the counter towards me.
This is when I, apparently, shouted again. I think that I just spoke firmly – at least that’s what it sounded like in my head. I know that I am capable of shouting as I have done so on two rather memorable and sad occasions in my life – I didn’t like either of them and shiver at the memory because I really was Ms Angry then because my back had been broken by too many straws of abuse.
In the end another, more senior member of staff, came and dealt with the problem more satisfactorily and sent this surly character away.
In these recent instances I was just mildly perturbed, I don’t think I was even approaching feeling annoyance yet; there was a definite difference between these times and the straw back-breaking moments. I think all I wanted was to ascertain some semblance of understanding between myself and the person I was talking to. I guess I spoke in clipped tones and in a register different to my normal calm voice; hence it was catalogued as shouting by the hearers.
I just like customer service to do what it says on the tin, that’s all!